Case study: HCM implementation
The Challenge
Our client, an international law firm, has rapidly expanded through the acquisition of new businesses. As part of a strategic digital transformation programme to consolidate their core IT platforms, they selected a SaaS-based HCM system to be configured and deployed globally. CQE was asked to provide initial quality assurance for the programme setup, create the test strategy and approach, and develop automated tests for ongoing regression testing as part of a wider automation service.
Our Solution
Quality Assurance for the HCM Roll-Out
This was a first-of-its-kind programme for our client, who lacked experience in delivering large, global initiatives. Working with their HR Transformation Director, we deployed CQE’s proven QA framework to map the programme’s structure. This helped define the core workstreams and support services required, and identify gaps needing to be filled. We also provided a health check of their delivery capabilities using a simple RAG (Red, Amber, Green) status to highlight potential deficiencies and risks.
Test Approach
Analysing the landscape of product suppliers and internal functions (data migration, IT integrations, infrastructure, architecture, etc.), CQE created a high-level programme test approach. This approach defined the levels of testing required and identified the people best placed to perform the testing. We scrutinised the HCM product supplier’s contract of implementation services to ensure no gaps or overlaps existed between the supplier's and client’s responsibilities. Throughout test execution and prior to the initial go-live, we conducted additional reviews of the testing progress and effectiveness.
Test Automation
The HCM solution was the first system to go live as part of the client’s strategic digital transformation programme. CQE provided a test automation service, primarily for regression testing. We developed the test automation framework and a process for identifying and prioritising test cases to be automated, including those from the HCM workstream. Additionally, we worked closely with our client to help them develop their own testing capability in India. This involved creating a joint team under our leadership to develop skills on the job, with the ultimate goal of handing over the ongoing development, maintenance, and execution work to the client.
Achieving Results
Using our QA Framework to focus on the programme’s structure, we identified gaps and facilitated better communication across stakeholder groups such as HR Ops and IT. This was crucial to the success of the HCM workstream and served as a blueprint for other workstreams within the Digital Transformation Programme.
For testing, we introduced a formal approach across the client team and the product vendor, leveraging everyone’s strengths and eliminating potential duplication. We identified key metrics regarding defects and coverage that were critical for go/no-go decisions for the successful roll-out.
For test automation, we created an automation framework applicable to the broader programme and into business-as-usual (BAU) phases. We are currently developing automated regression tests for the HR system to reduce cycle time and ensure consistent and repeatable test coverage. Our legacy is to assist our client in developing their own testing capability in India, enabling them to take on the test automation workload for the remainder of the programme and into BAU.